Averion Ventures ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation and care services in Canada. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us, including:
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Personal identification: full name, date of birth, contact details
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Location data: pickup and drop-off addresses, GPS coordinates during rides
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Payment information: billing address and transaction records (we do not store full card numbers)
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Health-related information: mobility needs, wheelchair requirements, medical appointment details (only as needed to provide service)
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Device and usage data: IP address, browser type, pages visited on our website
2. How We Use Your Information
We use the information we collect to:
3. Sharing Your Information
We do not sell your personal information. We may share it with:
Third-party vendors who assist in operating our platform (payment processors, mapping services, SMS providers) under strict confidentiality agreements.
Your name, pickup/drop-off location, and any accessibility needs are shared with your assigned driver to complete your ride.
When required by law, court order, or to protect the safety of our users and the public.
In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Ride history is retained for a minimum of 7 years as required by Canadian tax and business regulations. You may request deletion of your account data at any time, subject to legal retention requirements.
5. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our booking platform.
7. Security
We implement industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer: